Rupyaa

Grievance Redressal Mechanism

Effective Date: February 25, 2026

Customers who wish to send in a complaint/feedback over any issue can use the following channels.

Please contact Customer Relationship Manager.

Email ID: grievance@rupyaa.com

Timings: 10 am to 6 pm on week days

Complaint escalation flow

Complaint escalation flow: contact customer care, then escalate unresolved complaints to the Grievance Officer and Nodal Officer. A resolved complaint is closed.