Terms and Conditions
Effective Date: February 25, 2026
Welcome to Rupyaa. These Terms and Conditions ("Terms") govern your access to and use of the Rupyaa mobile application, website, and related services (collectively, the "Platform" or "Services"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please refrain from using the Services.
Definitions
- “Rupyaa” / “Company” refers to Rupyaa, a technology platform facilitating loan services.
- “User” / “You” refers to any individual accessing or using the Platform.
- “Lending Partner” refers to RBI-registered NBFCs or banks providing loans.
- “Loan” refers to any credit facility provided by Lending Partners through the Platform.
Eligibility
To use Rupyaa Services, you must:
- Be at least 18 years of age.
- Be a resident of India.
- Possess valid KYC documents (such as Aadhaar and PAN).
- Maintain an active bank account in your name.
- Be legally capable of entering into a binding contract under applicable laws.
Rupyaa reserves the right to deny access if eligibility criteria are not met.
Nature of Services
- Rupyaa operates as a technology platform that connects Users with Lending Partners.
- Rupyaa does not act as a lender and does not provide loans directly.
- All loan approvals, terms, disbursements, and collections are solely determined by the respective Lending Partner.
Loan Terms
4.1 Loan Approval
Loan approval is subject to the Lending Partner’s internal credit policies. Rupyaa does not guarantee approval.
4.2 Interest & Charges
All interest rates, processing fees, penalties, and other charges are determined by the Lending Partner and disclosed in the Key Fact Statement (KFS) prior to acceptance.
4.3 Disbursement
Loan amounts are typically disbursed within 2–24 hours, subject to successful KYC verification and agreement execution.
4.4 Repayment
You agree to repay the loan as per the agreed EMI schedule. Delays may result in penalties and adverse credit reporting.
Cooling-Off Period
In compliance with applicable guidelines, you may exit the loan within the cooling-off period specified in the KFS by repaying the principal and proportionate charges without penalty.
Prepayment and Foreclosure
You may prepay or foreclose your loan subject to the terms specified by the Lending Partner, including applicable charges, if any.
Credit Bureau Reporting
You acknowledge and give your explicit consent that your loan details, repayment history, and defaults may be reported to Credit Information Companies, including but not limited to TransUnion CIBIL, Experian, Equifax, and CRIF High Mark.
User Obligations
You agree to:
- Provide accurate and complete information.
- Maintain confidentiality of login credentials.
- Use the Platform only for lawful purposes.
- Not engage in fraud, misrepresentation, or identity theft.
- Not attempt to hack, reverse-engineer, or disrupt the Platform.
- Comply with all applicable laws, including RBI guidelines.
Data Privacy and Consent
By using the Platform, you consent to the collection, storage, and processing of your personal and financial data, including:
- KYC details
- Bank account information
Data Sharing
Such data may be shared with:
- Lending Partners
- Credit bureaus
- Service providers
in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023.
Device Permissions
The Platform may request access to certain device features such as location, SMS, or contacts strictly for:
- Credit assessment
- Fraud detection
- Regulatory compliance
Such access is subject to your explicit consent.
Communication Consent
You authorize Rupyaa and its partners to contact you via:
- Calls
- SMS
for purposes including loan processing, repayment reminders, and service updates.
Default and Recovery
In case of default:
- Late payment charges may apply.
- The Lending Partner may initiate recovery actions in accordance with applicable laws and RBI guidelines.
- Recovery practices shall not involve harassment, coercion, or unlawful methods.
Refund and Cancellation
- Processing fees and charges are generally non-refundable unless stated otherwise.
- Loan cancellation terms shall be governed by the Lending Partner’s policies.
Intellectual Property
All content, trademarks, logos, and software on the Platform are the property of Rupyaa or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.
Third-Party Disclaimer
Rupyaa is not responsible for:
- Decisions made by Lending Partners.
- Services provided by third-party vendors.
- Payment gateway failures or delays.
Limitation of Liability
To the fullest extent permitted by law, Rupyaa shall not be liable for:
- Indirect or consequential damages.
- Loss of data, profits, or reputation.
- Service interruptions or technical errors.
Suspension and Termination
Rupyaa reserves the right to suspend or terminate your account without notice in case of:
- Fraud or misrepresentation.
- Violation of these Terms.
- Legal or regulatory requirements.
Force Majeure
Rupyaa shall not be liable for failure or delay caused by events beyond its control, including natural disasters, technical failures, or government actions.
Dispute Resolution
These Terms shall be governed by the laws of India.
Courts located in Jaipur, Rajasthan shall have exclusive jurisdiction.
Loan-related grievances may be escalated to the respective Lending Partner or the RBI Ombudsman.
Grievance Redressal
For complaints or concerns:
Email: grievance@rupyaa.com
Support: Available via app/website
All grievances will be addressed within 30 days.
Changes to Terms
Rupyaa reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform. Continued use constitutes acceptance of the revised Terms.
Acknowledgement
By using the Platform, you confirm that you have read, understood, and agreed to these Terms, including the Key Fact Statement provided before loan acceptance.